Mcgill It Support, 2FA helps confirm that you are the person who is Glenn Hilditch Director: Infrastructure & Operations (I&O) Looking for IT support? Visit our IT Support site. After this date any computers on the IT Services and General Tech Questions For questions about email, usernames and passwords, video conferencing, wifi, and more, McGill's IT Services can help. Cloud Acquisition Process Cloud Process: We're here to help! Service Point will be closed Fridays July 10, 17, 24 & 31 and August 7th Choose the option below that best describes you or explore other ways to get in touch Select the title that best More resources Visit the IT Knowledge Base for details about all IT services, step-by-step instructions, FAQs and Known Issues. How to reach the IT Service Desk How to request Get ready for a new, customized IT support experience -- one integrated site, where you can find information and how-to instructions, make requests for standard IT services, get help when Tools and resources for each stage of your McGill journey: Newly accepted to McGill > During your studies > Managing your path to success > End of term > Graduating / leaving McGill If you Tools and resources for each stage of your McGill journey: New to McGill > Essential Tools & Services > Retiring / Leaving McGill If you experience issues when videoconferencing on campus, such as Service Portal - IT Portal Service Portal - IT Portal McGill's IT Support site is your one-stop shop for information and support on using IT services including email, Microsoft 365 tools, Wi-Fi, VPN, and more. Students, faculty and staff members, as well as For immediate technical support on A/V equipment, myCourses, email, wifi, and other computer problems, contact McGill IT Services: Please enable JavaScript to view the page content. McGill IT Services supports computer labs Who can use it All McGill faculty, staff, and student accounts require 2FA. If you do not have a McGill Username and Password, please contact the IT Contacts IT Governance If you have any questions or comments regarding IT policies, contact itgovernance. The Monthly Maintenance Schedule lists all upcoming dates People/Contacts IT Services and Support: Application & tools (CAD) teaching support Backbone connectivity for research & academic activities Coordination (with other McGill units) Desktop Neuro IT will support Windows 11 Enterprise/Pro/EDU. This IT support utility contains information related to Service overview McGill provides email services through Exchange Online, a cloud-based service that is part of McGill's Office 365 package from Microsoft. Our IT Support site is an integrated one-stop shop for your IT needs. (Click the Help link at the top of this page. ca Procurement Services (Buyers) The Buyer/Lead Buyer for your portfolio / OVERVIEW Target audience: Students, faculty, and staff McGill's campus software program includes a wide range of software applications for use by the community. Software and servicesMcGill’s campus software program You are here: Home » Support Request Forms » Services Request Form Category: General Category: General [More] Category: General In compliance with common industry standards Two Factor Authentication (2FA) is required for all McGill faculty, staff, and student accounts. Alumni who are also staff at McGill should log in IT Help (IT Support Utility) The web based IT Help system will be replacing the e-mail based system of sending IT requests to ithelp at psych. Knowledge Base - IT Portal Report an issue - IT Portal At McGill Information Security, our goal is to safeguard the digital ecosystem of our academic community, staff and faculty. Network Administration Support Create and maintain Knowledge Base - IT Portal Service catalogue - IT Portal Alternatively, it is possible to add the McGill IT Support app to Teams. Search the Knowledge Base for information and how-to instructions, make requests for IT services, Copyright © 2026 McGill University Accessibility Cookie notice Cookie settings Log in IT Support McGill's IT Support site is your one-stop shop for information and support on using IT services including email, Microsoft 365 tools, Wi-Fi, VPN, and more. Access McGill's IT Portal for services, support, and resources to manage your IT needs efficiently. McGill IT Services supports computer labs and other open-access Acquire and use Cloud Services wisely to keep your data safe! Learn more about the process, the directive and your responsibilities in the sections below. As you may be aware, Microsoft will be discontinuing support for Windows 10 as of October 14, 2025. It is crucial that IT Services by category Login & account access Identity & access management McGill username & password Two-factor authentication (2FA) & Self-service password reset (SSPR) Two-factor Service Portal - IT Portal Escalating issues to appropriate second- or third-tier support if necessary, including referring users to appropriate departments within McGill, if applicable Note: The IT Service Catalogue and Knowledge New to the IT Support site? We have introductory guides to suit all tastes -- videos, interactive guided tours, and good old-fashioned text below. Search or browse knowledge articles, make requests for standard IT services, report issues or ask questions, follow up on your Access IT support, request forms, and knowledge articles by logging in to the McGill IT Portal. Warning message appearing on McGill-owned computers: “Your Windows license will expire soon”. mcgill. Support: If the Self-Service Password Reset procedure fails, or if you cannot enable 2FA or need assistance with resetting your password, please contact the IT Service Desk. Services and software available to you. • Collaborate and share with other higher education information technology leaders, to help universities excel through IT Desktop Support Computer Desktop Hardware and Software supportSUMMARY OF SERVICES We can provide Desktop Hardware support for most brands. What to do if you lost your phone with 2FA on it, visit View and modify Please read through the help topics offered on this site before contacting support. Mail | Shipping 680 Sherbrooke St. ca. Connect. Our For information on McGill’s policies relating to computing, please see Policy on the Responsible Use of McGill Information Technology Resources. We encourage staff, faculty & students to become familiar with the following tools & resources available to them, in the event that they are required to work or study from off campus: Preparing to work * About: IT security services Service overview McGill's Information Security team is responsible for the security architecture of McGill's networks and connected services and computer systems. The technical support for all technology at the University is ICS - IT Customer Support. Learn. Search the IT Knowledge Base for instructional Escalating issues to appropriate second- or third-tier support if necessary, including referring users to appropriate departments within McGill, if applicable Note: The IT Service Catalogue and Knowledge IT Support McGill's IT Support site is your one-stop shop for information and support on using IT services including email, Microso% 365 tools, Wi-Fi, VPN, and more. Retired staff and alumni also have access to myMcGill, with limited functionality. We recommend instead that you visit the IT Support site at Marc-Étienne's Digital Research Services (DRS) team assists McGill researchers in navigating the increasingly complex digital research ecosystem by providing advice and support on activities related McGill IT Services is in the midst of a multi-year project to implement an IT Service Management tool called ServiceNow. From making requests or reporting incidents to software and hardware McGill ID number & Minerva PIN McGill username & short username Secure your Journey (How to stay cybercafe) Banner user ID & password Email for faculty & staff Phones Wireless connectivity Virtual McGill University’s IT Services provides ongoing support to students and staff, enabling our community to learn new technological strategies and keep our data safe in today’s digital world. More info WiFi network McGill has WiFi throughout both campuses, in residences, and even on campus shuttle buses. The McGill community has many options for both self-service and full-service IT support. McGill IT Services IT for Students - guide to student IT resources on IT Services page myMcGill - portal to McGill information systems such as Minerva, myCourses, and email myCourses - McGill's learning For more information on 2FA, including support resources, visit Secure your journey, McGill's university-wide cybersecurity campaign. To add it: Click on the App button in the left sidebar. The goal is to standardize processes and improve the delivery This article explains how to use the Help Center/Service Desk customer portals provided by many faculties and service units at McGill (including HR, Service Point, Security, and Translation Services). Student Services and Housing Student Services student. ca 514-398-8238 Student This document is for McGill staff and faculty who are working remotely. doe@mcgill. ) If you need additional help in regards to any product containing (McGill) in the Service Portal - IT Portal Who can use it All McGill faculty and staff, and active registered students. Alumni who are also staff at McGill should log in Knowledge Base - IT Portal Technical support Macdonald campus Other services Technical support Service Point is your single stop for admissions, registration, tuition and fees info and Service overview McGill IT Services provides students, faculty, staff, affiliates, and external service providers with unique identifying credentials and manages their permissions to access IT-related OVERVIEW Target audience: Entire McGill Community Issues involving account access make up a large percentage of the calls received by the McGill IT Service Desk. West, Suite 1600, Montreal, Quebec, Canada, H3A 2M7 Walk-in | IT Support McLennan Library, 3459 McTavish St. Learn about workplace safety considerations when working from home • Provide web publication services and support for McGill websites. Service Portal - IT Portal Knowledge Base - IT Portal. McGill IT Service Management provides resources, support, and solutions for the McGill community's technology needs. McGill's computer labs provide computing resources in support of learning, scholarship, and creative endeavor at McGill University. ) Login myMcGill portal A short video highlighting the live chat option on the IT Services support site at mcgill. ca) will be decommissioned later this year. ca for staff members hired and paid directly by the University or Service overview McGill's computer labs provide computing resources in support of learning, scholarship, and creative endeavor at McGill University. Here you will find McGill University volume-licensed software, available for download by faculty, staff, and students. Search the IT Knowledge Base Service overview IT Customer Services (ICS) provides the following support services for departments and faculties listed in Who can use this service. Search the IT Knowledge Base Remote Support In order to obtain Remote Support (permitting an ICS Service Desk specialist to share access of your desktop), you must first contact the ICS Service Desk (by phone at (514) 398-3398 or The purpose of the database is to ensure that all future IT equipment purchased from McGill funds (research or administrative) is inventoried and tracked through its life-cycle. However, if your account is locked for security Knowledge Base - IT Portal McGill community as a whole IT Support Site (Browse the IT Knowledge Base for FAQs and instructions on using IT services, submit requests and tickets for IT support, and more. services@mcgill. Innovate. IIS provides campus-wide access to the network, Internet, email, and manages the IT Home About IT Services The Information Technology Services' mission statement states: "Information Technology Services mission is to support the aims and objectives of the Montreal Neurological Copyright © 2025 McGill University Accessibility Cookie notice Cookie settings Log in Long hours, lack of social support undermine caregivers’ well-being, study finds Other features You can switch between Mail, Calendar, Copilot, People, Groups, To Do, and OneDrive via the icons to the left of the folders pane: Click on the waffle icon in the upper left corner to access Who can use it McGill students, faculty, staff, affiliates (non-McGill staff who work in McGill-affiliated hospitals, or McGill-affiliated companies/professionals providing services to McGill), and visitors Welcome to McGill University's central software distribution site. We are dedicated to the relentless pursuit of cybersecurity excellence, What is my Short Username? The Short Username is usually composed of the first letter of your first name, and then first 5 letters of your last name, often followed by a number to ensure uniqueness. You can email them at Signing in Your McGill username When you are hired at McGill, IT Services creates a unique McGill username for you: john. McGill retirees and alumni are strongly encouraged to enroll to protect their account. Launched in June 2020, the IT Support site is a one-stop shop for all your IT needs. In this article: Available software - IT Support IT Support Site Students seeking technical support for Minerva should contact Service Point. Check out our IT Training calendar. If you see this notification on a computer that you have borrowed from McGill, connect to the McGill Access McGill's IT Portal for services, support, and resources to manage your IT needs efficiently. This list of common issues and Two Factor Authentication (2FA) is required for all McGill faculty, staff, and student accounts and is optional but recommended for retirees and alumni. In the Apps search bar (not the global one), search for “McGill IT Support" Virtual Service Portal - IT Portal Consult your local tech support before installing on work computers. Your support ID is: 3900860285296473343. its@mcgill. Windows computer (on Computers, Labs and Wifi McGill has computer services for all students. Your use of this service is governed by the Policy on the Responsible Use of McGill Information Technology Resources . It is also currently required for any retirees or alumni whose account Who can use it All McGill faculty and staff, and active registered students. Search the IT Knowledge Base Service Portal - IT Portal IT Support McGill's IT Support site is your one-stop shop for information and support on using IT services including email, Microsoft 365 tools, Wi-Fi, VPN, and more. ca/itsupport This form is used primarily by McGill faculty, staff and researchers to contact the IT Services Network Infrastructure Group. To this end, IT Please be advised that the IT Support email (itsupport@mcgill. iokge, hgsf, h6avax, ozn1ind, d9l, kr, j1b, hmvpbgbwoc, bpxsyr, tu,