Windows hello not working after update windows 11 Here is what it looks like when it is not working: However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Before it use to unlock with IR camera. Any help available appreciated. [One of the users said that after working from home, connected to the office VPN one day, and working from the office the other day it started working again. I was able to login with fingerprint reader after install, no problem. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS Sep 16, 2023 · Thanks for your helpful reply. I checked Windows Updates and the history shows the last update 3 weeks ago, so an overnight update didn't do this. Navigate to below path and delete NGC folder . Since then, my Logitech Brio camera stop working. Jan 16, 2025 · 1. Update System Drivers. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. I also have uninstalled and reinstalled the driver using my laptop's manufacturer support site. The unfathomable working of MS software causes problems again. Jan 29, 2024 · I'm Christine, a Windows user like you. 5. Go to Security tab and grant yourself Full Control then delete NGC folder 4. I have tried every single combination of PIN I have ever had but it says it is incorrect. Re-registering my fingerprint is also not functional. For most, this approach minimizes disruption while addressing the biggest vulnerabilities immediately. The option to add a finger or remove the fingerprint are greyed out and not clickable. Then delete the folder named NGC. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. On the login screen, click the Sign-in options entry and choose the one for your login password. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". At this point, you can re-enroll your Windows Hello. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Feb 24, 2025 · I recently re-installed my Windows 11 PC. I just want my PIN to work or be able to set a new one. Yes Jul 19, 2024 · Quick Tips. No worries, I'll do my best to help you. I hope this resolves your issue! If you have any queries, please let me know. Make sure all updates need are installed including Optional updates. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. My lenovo fhd 510 webcam doesn't work after Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5030310) that I installed the 28th of september. Thank you. After doing some digging it appears that Windows Hello has simply left the chat. Restart the biometric service. I removed a driver under "biometrics" in device manager as instructed on one of the answers. exe - tried stopping and restarting Windows Camera services but to no avail. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). Hey, I updated my Yoga C930 to Windows 11 yesterday and I no longer have the option to use the fingerprint reader to unlock it (settings app says it couldn't find a fingerprint reader compatible with Windows Hello). Ensure your operating system is up to date: Go to Settings > Windows Update. Regedit - tried sfc/scannow and DSMI cleanup. Follow the on-screen prompts to complete the uninstallation. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. 493. Sep 7, 2023 · After the download is completed, double-click the ISO file, double-click to run "setup. Same as step 1. Select Windows Update > Update history. Select Start , then select Settings > Update & Security > Windows Update > Check for updates. Back to top Aug 27, 2024 · When I first installed the camera everything worked. after updating to 22H2 I noticed that the fingerprint reader always doesn't work when first waking up the laptop after the last shutdown. Select Check for updates and install the available updates. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. This is a fresh install of windows 10 with the latest updates. Now my finger scanner doesn't work. All greek to me. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. After downloading and installing the updates, restart the computer. Feb 17, 2022 · 1. Nov 11, 2021 · Hello ABHISHEKVINOD18, welcome to the Microsoft community, I'll be happy to help you today; I understand that you are unable to set a new PIN after updating from WIndows 11; Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. The pin works but not facial or fingerprint recognition. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Jul 12, 2023 · After rebooting your PC, your fingerprint sensor should work again. It's an older Creative model VF0380 Live! Cam Optia Pro. As stated, it was working fine before I reinstalled. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. It is Dell inspiron 13-5378. 2506. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Check them out right below! There can be a multitude of reasons why the Windows Hello fingerprint recognition might not work in Windows 11. Even after reinstalling windows, I am unable to… I also have this same issue with the release build of Windows 11 and it doesn't happen all the time but is annoying nonetheless. Delete your fingerprint, and register it again in Windows Hello settings. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Also tried changing HKEY_LOCAL binary from 0 to 1 and vice versa but to no avail Services. Feb 24, 2022 · Both my husband and I have Lenovo laptops (S340-15IIL Touch Laptop (ideapad) - Type 81WW and IdeaPad 5i) and after the latest windows update our integrated cameras do not work in any apps or programs. After installing Windows 11 facial recognition does not work. Jan 26, 2025 · Unfortunately, I’ve also run into problems after installing Windows 11 KB5050009, this year’s first update for Windows 11 24H2. Not having the possibility to use camera in your laptop is frustrating. Then the Hello access stopped working. Oct 5, 2024 · Hi Arun, thanks for reaching out. I installed the updates and restarted the laptop. I can see here that you're unable to use your Windows Hello. I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the audio driver, moreover, kindly follow the steps below for us to sort out the issue: If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. Windows 11 Home . A screenshot from device manager: OEM Driver Package link: - Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. But I still can't use thew Windows Hello feature. I'm sending this from an old Windows 10 laptop. It has an IR camera. There are several causes that make Windows Hello stop working on Windows 10 . When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. Once uninstalled, reboot your computer to see if the Windows 11 he Jul 14, 2023 · Also, the Windows Settings Sign-In options for them are all greyed out, they can't change PIN, Add finger or remove sign-in option. Under Manage how you sign in to your device, select PIN (Windows Hello). Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. I cannot even follow the above conversation. Mar 17, 2022 · I have recently updated to windows 11. 2. Before I re-installed Windows, Hello (face) was working fine. An outdated or corrupted biometric driver could also lead to the fingerprint sensor not working after Windows 11 update. Regards, CK Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. 1 for Windows 11, version 23H2 for x64 (KB5042099) Dec 15, 2024 · b. Fix Windows Hello Face Recognition Not Working in Windows 11. kapilarya. Dec 1, 2024 · Windows 11 Download. The face ID does not work, and requires a PIN. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users to disconnect and Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. I will attach the System Information as requested, an I hope this will help you. Dec 16, 2024 · PIN, face ID not working after windows 11 update. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . My webcam works. Burns Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Windows Hello is also not recognising my face 70% of the time. Could you please assist me in resolving this issue? Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Sometimes it deos but rarely. 14. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Nov 10, 2024 · My desktop was updated a few days ago and all seems okay apart from my Webcam. I found a similar post saying to disable Windows Hello. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. Nov 15, 2023 · If I set up Windows Hello it will work a few times then the sensor will stop working. I had 7 updates but think the update that probably fixed it was called this: "Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera" Jan 10, 2025 · My Windows Hello stopped working as well. Outdated drivers: One of the most common reasons for Windows Hello not working is outdated or incompatible drivers. Update or re-install the biometrics driver using the Device Manager tool on your PC. As soon as I installed the update, my Galaxy Buds 2 Pro stopped Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. This video will show you how to fix Windows Hello not working in Windows 11. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Windows +I Open Settings > click Windows Update > Update history> Uninstall Updates > click the Jan 21, 2025 · After installing Windows 11, version 24H2, certain devices might experience problems using the integrated camera in scenarios where object or face detection features are enabled. The camera actually works properly. But I the main problem started when I couldn't use the windows Hello feature. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. of 2023. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. When I reboot the machine, W11 says that the reader is not Windows Hello Oct 3, 2022 · still the same, Windows Hello not working after waking up. Now I installed the feature again. It ask me for my pin code every time. This can include using the Camera app, using facial recognition sign-in options with Windows Hello, and other applications that use the integrated camera. I believe Jul 13, 2021 · Hello sir, I have a problem with my windows hello Synaptics WBDI Finger Print Reader on my laptop. How To Fix Windows 11 Fingerprint Not Working. Good news is that Microsoft addressed the issue already in the preview update for Windows 11 version 22H2, which it released on September 30, 2022. 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Oct 23, 2024 · Common Causes of Windows Hello not working on Windows 11; There are several reasons why Windows Hello may not work properly on Windows 11. Fingerprint sensor is not responsive Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . 14th 2024, it was originally issued Nov. For Windows 10, click here: Download Windows 10. 0. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. May 25, 2022 · icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 6-Run this command to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. Feb 6, 2022 · Hello LeoRocca, Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. ; Enter your Microsoft account’s password to sign in. It worked just fine before on Windows 10. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Sep 28, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Oct 25, 2023 · 2023-10 Cumulative Update for . Sometimes, third-party antivirus software may interfere with Oct 23, 2022 · Let me help you solve the problem that the taskbar doesn't work after the update. Oct 7, 2024 · Reason for asking: there are many reports across the internet & computer help sites of the Windows 11 24H2 (Fall Creators Update) causing problems with Windows Hello. Remove the Camera Cover Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Threats include any threat of violence, or harm to another. Perform a Windows Reset. Jan 11, 2025 · How to Get the Updates Option 1: Automatic Update via Windows Update The easiest route is automatic. Before the update both were working normally. Also, you should check out some helpful information about how long Windows 11 updates take to install . May 6, 2024 · About a month ago I started my pc for the day as normal and my PIN didn't work. It's old and I rarely use it but following Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. **Make sure Windows Update and Background Intelligent Transfer services are available and running. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to After update KB5048685 Windows Hello stopped working. " Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. After updating the Windows 10 (64bit) to windows 11 with an update with 21H2. Also ,Right click on Properties and set its startup type to Automatic and click on Start. Your Sincerely. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. If you still encounter the fingerprint sensor not working in Windows 11, continue with the next solution. Check what is the current OS Build of your Windows version by going to Settings > System > About. It was functioning perfectly prior to this update. Inside the window that just appeared, type ‘ms-settings:windowsupdate’ inside the text box and press Enter to open up the Windows Update tab of the Settings app. Click "Accept" to accept the user license terms. The MSI is starting Mar 27, 2022 · Hello, I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night. Sep 26, 2024 · After several restarts, I checked if everything worked and it luckily did, then I remembered that I also have to update the Windows. Apr 8, 2023 · Thanks John. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. But I want to keep it. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Oct 9, 2023 · previously it was on Windows 11 21H1 and even windows 10 , Windows Hello worked nicely without any problems. Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". I know this has been difficult for you, Rest assured, I'm going to do my best to help you. I cannot install Synaptics WBDI Finger Print Reader - because of the Driver issue Sep 27, 2022 · To install the latest available Windows 11 build on your PC, follow the instructions below: Press Windows key + R key to open up a Run box. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Getting the latest driver 5 days ago · After installing the January 2025 Windows preview update , released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. CAD software and Rendering, yes. The same goes for Windows Hello. Hahn - MSFT | Microsoft Community Support Oct 11, 2022 · Devices on which Windows Hello was configured after the upgrade to Windows 11 version 22H2 or a clean installation of Windows 11, should not be affected by the issue, according to Microsoft. Dec 5, 2022 · Poor software updates ; Fix Windows Hello Fingerprint Not Working in Windows 11. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. After update it say ca it turn on camera. I then updated the clock driver again but the Surface still can't find a camera. After the update is successfully uninstalled, exit the Advanced Options menu and allow your PC to boot normally. Press the Windows key + I to open Settings. My fingerprint reader and camera did not appear Oct 6, 2024 · Select Windows biometric services from the left column. Then open Explorer and navigate to the following path. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. After it updated to that, it then went straight to updating the Bios. Barbara Nov 11, 2021 · Method 2 : Install Windows Update. Read detailed guide at https://www. 1. Windows Update - updates are done, even switched from Windows 10 to 11 as it might be the case but to no avail. Product: HP Pav x360 Convert 14- cd0055TX. Sep 28, 2024 · I have looked into the issue, and based on my understanding, you're unable to log in to your PC after the new Windows 11 update. Check for updates and install any pending updates. We have tried all the troubleshooting, uninstalling and reinstalling drivers, F8, etc. Alternative login using fingerprints also fail. Firstly, you can uninstall Windows Update, Windows+I to open System Settings, click Windows Update History, uninstall the update and see if that solves the problem. But this is missing from the registry. dat” files from the folder in step 2. Well that is gone now and still no facial recognition. Check for pending updates in Settings - Windows Update. Download Windows 11. If there is anything not clear, please do not hesitate to let me know. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Oct 30, 2024 · It does not work either. I can't seem to add Windows hello to the camera's privacy settings. May 22, 2024 · I am not a Windows friendly person. Reset fingerprint & facial recognition options. Step 6: Disable Conflicting Software. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Click to set up you PIN again. still the same outcome Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. Dec 17, 2024 · I had the same issue, I ran updates in Dell SupportAssist and my Dell built-in laptop camera is working again. Change the PIN after logging in password. Troubleshoot problems with Windows Hello - Microsoft Support. Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. Delete all “. Log in using Safe Mode To boot Windows in safe mode: • Press and hold the Shift key, then restart the computer from the lock screen. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. I tried to uninstall and install the hello feature from the "Optional feature". Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Should you have any questions about how to perform a specific task, please ask! Please update with your findings. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Jan 2, 2025 · I had to go through the forgot PIN routine. 8. 22621 Build 22621)HAL 10. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . Please advise on how to get this resolved. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 (Windows Hello Nov 3, 2023 · Hello, A few colleagues and I are unable to access the camera after installing the 23H2 update. The issue occurs after rebooting or resuming from hibernation or power. Turn off Fast Startup. Jul 11, 2023 · Step 2. But still, it's not working. Look for Windows Biometric Service and Windows Audio Endpoint Builder , right click on it and select Restart c. I have a Lenovo Legion 7i Gen 9 with Windows 11, and roughly 90% of the time, when I wake the laptop from a hibernate or sleep state, Windows Hello (fingerprint) won't work. NET Framework 3. Jan 17, 2025 · I’m experiencing an issue with my Intel RealSense F200 camera, which no longer works with Facial Recognition (Windows Hello) after updating to Windows 24H2. On the list that appears, select update you want to remove, and then select Uninstall. 3. I'm experiencing massive problems soon after installing the Microsoft Update to Windows 11, version 24H2. Log in to Windows with each user's account to reset their respective Windows Hello PIN. I always update Windows to the latest updates. No frame to see. This isn’t just a Windows 11 issue, by the way. I have looked up previous forums as this is a fairly common issue. 2 days ago · Details: After installing the January 2025 Windows preview update (KB5050094), released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. After downloading, double-clicking the tool, it will prompt "Preparation in progress", click "Next". Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Basically neither fingerprint nor Windows Hello can be set up. If you suspect that the Windows 11 PIN is no longer available issue popped up after a new Windows update, you can uninstall the update and check again. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Dec 5, 2024 · After the Windows 11 24h2 update was installed today, my new Lenovo Ideapad Windows 11 laptop will not connect to the internet so a new update or fix to this update will not work for me since I wouldn't be able to get it. Sep 25, 2024 · I have installed "2024-10 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5044284)" on my laptop and it indeed includes a new certificate, valid through Nov. Apr 10, 2024 · Hi all, hoping someone can help. any solutions? I already installed the latest drivers from the Lenovo website. Under Windows Update, click Check for updates or Download now. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. I spent 4 hours with a Windows specialist on line and he never got it to work. 8 for Windows 11 for x64 (#KB5009469). I checked if the camera is still working because this is not my first ideapad slim 5, it is acutally my third one, I have returned the other ones because their Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Aug 16, 2024 · After the last Windows 11 update, I can no longer use a PIN or fingerprint to access my computer. Feb 3, 2023 · Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. Date: September 30, 2022. I tried re-installing lenovo driver, but my webcam is not recognized, and hence the installer software won't proceed. Feb 8, 2023 · Fix 6: Go back to a Previous Build of Windows 10/11. I could determine that the camera is not working (or working) by going to Device Manager. Restart your computer afterward. Dec 29, 2024 · Reset Windows Hello PIN for Each User. Ensure your system is set to install updates as they become available. Try to sign into Windows using the fingerprint Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Option 2: Manual Download Nov 28, 2024 · Hello! I'm currently at my wits' end and I really hope someone knows how to help me. It says that Windows 11 does not recognize my PIN. Uninstalling that update allowed the camera to work again. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. May 23, 2024 · Many users have reported that Windows Hello stopped working after they updated Windows 10. When I was on Windows 10, it worked perfectly fine. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Delete the old database. Some of the common causes include: a. Everything else with the camera works. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. Hence, apply the following steps to resolve it quickly on your PC. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. I am unable to unlock my windows 11 computer after a windows update. H. Sep 27, 2022 · Next, follow the on-screen prompts to complete the uninstallation of the latest Windows Update that was installed on your Windows 11 PC. I've tried various methods to get it working again; some suggested by forums and have had no such luck. It has been automatically solved after I restarted couple of times. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Expand the Biometric devices category, and then right-click the Windows Hello Face Software Device driver and select Uninstall device. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. I would say that about half the times it stops working, the lock screen also flashes. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. May 30, 2024 · 1. Dec 20, 2024 · I am setting up a new elitebook. My machine is currently running build 22621. Go to Windows Settings > Update & Security and select Check for updates. Dec 4, 2024 · This has been asked about 1,000 times. My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. See full list on windowsreport. On Windows 11 Jul 16, 2022 · I recently updated to Windows 11. 1), follow these steps: In Windows, search for and open Check for updates. Jul 28, 2023 · ISSUE: Signing in Using Windows Hello might not Work after Upgrade. " Current situation: 1. 2022). Go to Settings > Accounts > Sign-in options. Just curious. look for NGC folder then right click on it and select properties . Step 3. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". To solve the issue, you need to make your computer go back to the previous build when your Windows PIN still works normally. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. If you see the option to View optional updates, select it to see if there are updates available for your camera. I'm running an. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Use another computer with good condition, to visit Download Windows 11 and click "Download Tool". Allow available updates to install, then restart your device when it's ready. I tried uninstalling and reinstalling the drivers. Details: Signing in using Windows Hello might not work as expected after upgrading to Windows 11, version 22H2 on devices using Windows Hello Enhanced Sign-in Security. Prior to that date all worked fine. I rolled back the driver but that didn't work. This is really frustrating. I really hope that some Surface engineer over there at Microsoft HQ is reading this and grabs a Surface Pro 7 from the closet and realizes they have an issue all be it minor but on such expensive hardware this should not be happening to any of us. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. It happened recently after a windows update. Modify Windows Hello Group Policy settings. Windows Hello using face, fingerprint or PIN might be affected. This just started happening after the most recent Microsoft update. My name is Bernard a Windows fan like you. Regards, Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Restart the computer, and then set up a new PIN by going Apr 17, 2024 · Poor updates – Another reason your Windows 11 fingerprint sensor might not work is poor hardware and software updates. Enable Biometrics in Group Policy Editor. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Most methods came from windows forums. 1 for Windows 11, version 22H2 for x64 (KB5031323) updated and installed on 11-10-2023. Clean Fingerprint Scanner Jan 10, 2025 · Occasionally, bugs that affect Windows Hello are resolved through Windows updates. Please try the following methods below. Feb 14, 2023 · In this in-depth guide, we have listed some of the best fixes to get the Windows Hello fingerprint recognition feature up and running again. If updating Windows didn't help, proceed to the next step. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. I’ve been struggling with this problem since upgrading to 24H2. Inspiron 14 5000 2-in-1. exe" in the open file explorer, and select "Change how Windows Installer downloads updates" > "Download updates, drivers and optional features", Select "Keep personal files and apps" after accepting the terms of the agreement, then click "Next" > "Install Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Checking for Windows Updates. The causes can vary, from errors during the update, to outdated drivers or bad registries. However, I'm afraid the methods did not work. When will Microsoft fix this problem. Go to Settings > Update & Security > Windows Update, and check for any available updates. What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. Oct 31, 2024 · It looks like windows hello PIN got corrupted . Here are a few steps you can try: 1. Hello! I have Dell XPS 13 9300 model with fingerprint. Open Windows Update settings. 5 and 4. After resetting it to my original PIN (3 digits and a letter) it now works again. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Having trouble with Windows Hello on your Windows 11 system? Worry not – we've got the solution you need! In this video, we provide effective fixes for the c Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. But, Windows facial recognition worked just fine with Windows 10. Step 6: Open the Windows Settings app. To learn more about Windows Hello and other such tools, go to our Windows 10 Hub. To check for Windows Updates: Go to Start > Settings > Windows Update. Opening the Windows Update screen on Windows 11 2. Install updates manually. Check for Windows updates: Check for updates. Feb 3, 2024 · I have more info. Uninstall Windows Update. . com/windows-hello-not-working-in-wi Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Oct 3, 2024 · After some of my laptop devices automatically updated to 24H2, some users have problems login in using regular methods ( fingerprint, pin, face recognition ) basically all that are managed by Windows Hello. After this, check to see if you can set up Windows Hello Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. SO frustrated! Please help! May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. I am on 24H2 with latest updates. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. It is not difficult to do this. It says "You have reached the 10 fingerprint maximum for Dec 20, 2024 · After updating to Windows 11 24H2, my fingerprint reader, which has worked fine for years, no longer works correctly. "We couldn't find a camera compatible with Windows Hello Face. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. I'll be happy to help you out today, my timezone is UTC +8. Fix 2: Update Your Biometric Driver. When I go to sign in options it says "Require Windows Hello sign-in for Microsoft accounts" but the setup is greyed out (See Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. I opened two feedback reports on the Feedback Hub giving as much detail as possible. Check for Updates: Ensure that your operating system and drivers are up to date. Method 3 : Remove PIN and add it again. 2261. Click Remove to delete the existing PIN. Run Hardware & Devices troubleshooter. Instead it told me to log in with my Microsoft password. 4. Right-click on it, and then select “ Start” from the list that appears. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot Dec 17, 2021 · 3: Check for Windows Update. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. 819 (just updated with KB5019980 11. If your Windows PIN not working after update, you can consider that the new Windows update is the cause. After the roll back to 23H2, my camera restarted to work like a charm. Keeping your operating system updated ensures you have the latest features and fixes. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. Build: 22000. 4: Update drivers and firmware. Select Windows Update > Update history Nov 15, 2022 · Hi - I am currently aware of the issues with FIDO2 security logon after updating to Windows 11 22H2. I have tried - Uninstalling the driver in device manager and rebooting, manually installing an driver, blocking driver updates in the group policy editor, turning Hello off and reconfiguring. I tried to use my camera and it said it couldn't find a camera installed. I am using WIN 11 OS Build 22631. How to set up Windows Hello face login? Set up Video. The update said I should unplug the camera during the installation and following this it fails to work afterwards. com Jul 23, 2021 · Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. qowdv lqop uho vfgr mlpzf oimg lqmh mzygpi vabv zfnte luu fpld iyytl objf teupyom