Windows hello fingerprint not working. Pin is letting me sign in.
Windows hello fingerprint not working You go on the Microsoft help page. What I tried so far: There's an old version of the Windows Hello Face Software Device (HelloFace. a. " In device manage r it seems like I dont have the driver for biometric. He is able to login using Password and PIN. Apr 8, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove > Add. Nov 30, 2021 · The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. When I go to Settings want to choose Windows Hello Fingerprint, it stated that 'The option is currently available- Click to learn more. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Restarting the computer. still the same outcome Apr 10, 2018 · First, this is similar with this question, but that thread is locked with no solution. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. Emojis Explained. The pin works but not facial or fingerprint recognition. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. But still has the same issue. PC Data Center Oct 31, 2024 · It looks like windows hello PIN got corrupted . " Dec 17, 2019 · I have a problem with windows hello on my laptop. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Feb 3, 2023 · Hello, One of the user has changed the password. Restart your PC. If the fingerprint sign-in option was not available, run Windows Nov 4, 2018 · A few days ago I found on a net dozens of posts, where people, which use Windows as their main OS and have switched to Macbook, have problems with logging to Windows using Touch ID (Windows Hello). Restart afterward and observe for changes. Scroll down c. I understand you are using personal account, but I want to make absolutely clear that no work or school account is showing up on the Access Work or School account page. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. Here are 5 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working on Windows problem. Just work your way down the list Jan 21, 2025 · We have Windows Hello enabled. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. The fingerprint scanner glows green, but when I swipe my finger I get this Nov 2, 2024 · Hello, I’m Virginia, a fellow user like yourself. “WIN + x” to select Device Manager. Device Status: Jan 20, 2025 · If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. The option to add a finger or remove the fingerprint are greyed out and not clickable. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10. This problem has been around for about a month a half now, hoping that a software update would fix it. Free Movie Streaming. However, I sign into Windows using a domain account, not a local or Microsoft account. rolled back driver Oct 17, 2022 · Once restarted, try to set up the Windows Hello Fingerprint recognition again. Open Start > Settings > Update & security > Troubleshoot b. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Find solutions for hardware, driver, firmware, settings, and Windows Hello problems. Right-click on it, and then select “ Start” from the list that appears. Sep 14, 2018 · But after resetting this way, the fingerprint sensor does not set up in settings anymore. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. Mar 17, 2022 · I have recently updated to windows 11. Repeat the removal with all Windows Hello related drivers and then reboot your PC. " Oct 4, 2023 · Outdated drivers – Most users who got the We could not find a fingerprint scanner compatible with Windows Hello fingerprint message on their Dell PCs because the manufacturer had not updated the drivers. Before you begin. Try again later' - which is totally useless to troubleshoot. Follow the on-screen instructions to set up the fingerprint reader. Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. Make sure it's compatible with Windows Hello. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. Now my finger scanner doesn't work. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Below message appears when using Finger to login. Select Remove driver software and wait for the removal to be finished. To do this, go to Settings > System > Troubleshoot > Other troubleshooters, then select the "Windows Hello Face / Fingerprint" troubleshooter. Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. I would say that about half the times it stops working, the lock screen also flashes. Jul 19, 2024 · Learn six ways to troubleshoot the Windows Hello fingerprint option that is unavailable or not working on your PC. Once signed in, go to Settings > Update & Security > Windows Update Oct 4, 2023 · Windows Hello fingerprint setup not working – It can be a problem since you won’t be able to use fingerprint login at all. Have you tried removing and re-adding your fingerprint in Windows Hello settings? If not, please follow these steps: > Open Settings (Win + I) or click on the Start menu and select the gear icon. Enabling Windows Hello Jul 22, 2023 · Ok. You will see Sign-in Options on the left side. Here are some of the few troubleshooting steps that might help as well: 1. Windows 10 pro. When I went to sign in options in settings, Fingerprint Recognition was, and still is labelled as ' This option is currently unavailable '. The fingerprint scanning capability stopped working immediately after the Win update finished. Does the device show under device Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. Fingerprint scanner, the reader doesn’t work with (Windows 10 ) – This issue affects both built-in and USB fingerprint readers. Yes, if your device doesn't have an integrated fingerprint reader, use an external fingerprint reader. Go to Security tab and grant yourself Full Control then delete NGC folder 4. I have looked in sign-in options and under, manage how you sign in to your device. As you can see in the picture below, it shows all Windows Hello features unavailable. Threats include any threat of violence, or harm to another. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. Click on it. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. Feb 18, 2025 · Restart your computer afterward. Go to Settings > Accounts > Your info Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. If you are reading this. The computer recognizes it, but I can't set it up, it was working before. 4. I followed your directions and "Go back" is not an option under Recovery options. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. It worked quite Dec 5, 2023 · I have recently updated to windows 11. Thank you for your feedback. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. > Scroll down to Windows Hello Fingerprint. But not with FingerPrint. " Current situation: 1. Jan 5, 2025 · Method 2. Update System Drivers. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. All of the options, Windows Hello Face, Windows Hello Fingerprint and Windows Hello Pin say "The option is currently unavailable - click to learn more". You may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete, and incompatible drivers. Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Should I check the Group Policy on my Domain Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. If it is dirty, clean it with a soft, dry cloth. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Press Win + I to open "Settings". Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. Also web-sign-in does not work, since the pop-up windows did not appear. I haven't been able to find anything that makes Dec 17, 2022 · I use a HP elitebook g4, with Windows 11. inf) still installed. If you are having trouble logging in to safe mode, try other options in the recovery screen. Reset fingerprint & facial recognition options. Press the Win + X keys and choose Device Manager. Sep 4, 2022 · The issue is that i am not able to use fingerprint in the laptop because it is connected with our domain account name. Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. Send to Email Copy Oct 3, 2022 · still the same, Windows Hello not working after waking up. However, like any technology, fingerprint readers can sometimes experience issues. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. delete NGC folder (unable to locate, tried other work-arounds in Command Prompt) uninstall and re-install Windows Hello app. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. When I click on them, in red writing, it says, "Something went wrong. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Upon restart, windows had installed the proper driver and facial recognition was working once again. Additional info: for Windows Hello, I only use the fingerprint reader. Go to Settings → Accounts → Sign-in options. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Enable Biometrics in Group Policy Editor. Launch Windows Settings 10 app. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. Fingerprint recognition (Windows Hello) shows " This option is currently Unavailable" Facial recognition (Windows Hello) shows "This option is currently unavailable" PIN (Windows Hello) shows " This option is currently unavailable". 10. Remove the fingerprint scanning function . I use laptop Dell Latitude 5400 with winver 21H1. Jan 10, 2025 · My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. Click Accounts. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. The last resolution would be to reset the WinBio database. (Which, of course, does not work. 7. Apr 8, 2023 · I always used to sign in with my fingerprint, but one day it suddenly stopped working and was not shown as a sign in option. What Causes Windows Hello not to Work on Windows 10? Under Windows Hello Fingerprint, click Set up. Nevertheless, we’ve done a good job: here you can find an exhaustive list of the possible culprits behind the Fingerprint not working on Windows 10 nuisance. Mar 10, 2023 · Windows Hello not working on Windows 10. Close. Reset Windows biometric database. After some months of fingerprint login working fine, after some update few months ago fingerprint stopped May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. A screenshot from device manager: OEM Driver Package link: - Mar 11, 2018 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted , Windows Hello may fail to perform. Then delete the folder named NGC. SN# CND63676F4 "we couldnt find a fingerprint scanner compatible with windows hello fingerprint" Things I have tried: 1. Restart your computer for the changes to take effect then check if Windows Hello is now working. Remove the existing fingerprint data and set up fingerprint recognition again. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. 2. I use Windows Hello for signing in to Windows using the fingerprint sensor. Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. Ensure the Windows Biometric Service Is Configured Properly When the Windows biometric service is disabled, Windows Hello fingerprint recognition won't work. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Removed fingeprint scanner driver and reinstalled. When i try to check at login option it has a notification that "we couldn't find a fingerprint scanner compatible with windows hello fingerprint". It’s often quite easy to fix… Fixes for Lenovo Fingerprint Reader Not Working in Windows issue. reset computer. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. Well that's not the case. May 16, 2023 · Windows Hello Fingerprint, We couldn't find a fingerprint scanner compatible with Windows Hello FingerprintHP Elitebook 830 G5Windows 10 Pro 64-bit Oct 13, 2019 · When trying to setup Windows Hello Fingerprint from Windows Settings, sometimes the LED of the fingerprint sensor let up and sometimes it does not, but without registering my fingerprint. after doing "Set up" ->"Get Started" . Run Windows Hello troubleshooter Fingerprint recognition failures If your fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get the error message Your fingerprint couldn't be recognized. Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. 19041. Group Policy Editor: If you're comfortable with more advanced settings, you could use the Group Policy Editor to enable biometric I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. Fingerprint sensor is not responsive Aug 17, 2019 · Right-click on Windows key and select Device Manager. " Nov 10, 2024 · Install in Test Mode (if necessary): If the above methods do not work and you must install the driver, you can enable Windows Test Mode, which allows the installation of unsigned drivers. Click Hardware and Devices d. Nov 17, 2023 · Hi, I am Dave, I will help you with this. I tried uninstalling and reinstalling the drivers. Here’s how: 1) On your keyboard, press the Windows + S key simultaneously and type in gpedit , and then press Enter to edit group policy. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Oct 6, 2024 · Select Windows biometric services from the left column. To ensure this service is enabled and configured correctly, follow these steps: Feb 22, 2021 · My Asus laptop with Windows 10 that I have had for a couple years - the Windows Hello fingerprint suddenly stopped working and gives the 'unavailable' message and when clicked just says 'something went wrong. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Nov 3, 2023 · Remove fingerprint scanner. I have updated the drivers, and bios and i have tried all possible solutions that i can. What do you see? You see "Update your Driver". Recently all of them upgraded to latest Windows version, when me and my user want to setup Windows Hello Fingerprint. But still, it's not working. Sorry to hear you’re experiencing problems. > Click Remove to delete the existing fingerprint(s), if any. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. I am unable to use my Windows hello biometric options. any solutions? I already installed the latest drivers from the Lenovo website. The camera actually works properly. Any solutions? I've already tried using System File Checker, there were no issues found. Windows Hello for Business must now be set up for domain access. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Check your fingerprint scanner hardware: Make sure that your fingerprint scanner is not physically damaged and is clean. Info: The fingerprint reader has the latest drivers installed and is visible under the Device Manager's "Biometric Devices" section Find solutions, download drivers, and get support for your HP products. Click Uninstall updates and remove the latest update that might have caused the issue. Close Windows Hello and try going through the setup again". Uninstall and re-install Biometric Devices. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Aug 4, 2020 · Windows Hello Fingerprint not working. I have an HP Envy and my fingerprint reader is not working. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. Clean Fingerprint Scanner Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. For more info on how to do this, go to Configure Windows Hello. Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. In settings it lets me get started with setting up windows hello, but when it gets to the screen to repeatedly lift my finger to scan my print, the computer doesn't recognize that I'm trying to use the reader and just stays on the screen I have provided. It will freeze Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. Mar 20, 2025 · Learn how to fix fingerprint reader and security software issues on Dell computers. Oct 9, 2023 · still the same, Windows Hello not working after waking up. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. I can see here that you're unable to use your Windows Hello. I now have to type my passcode every time. Navigate to below path and delete NGC folder . ChatGPT. Install updates manually. Note that group policy settings only apply to Windows Pro, Education, and Enterprise editions. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. 9 Ways to Fix Windows Hello Fingerprint Recognition Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. You should then be able to use fingerprint login. And, as I understood, BootCamp does not provide such functionality, and no one, which use Macbook Pro with Windows 10 cant login using Touch ID. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Fingerprint readers have become an essential part of modern computing security, allowing users to log in quickly and securely without needing to remember complex passwords. This laptop comes with a fingerprint sensor. Whenever I try to use it, the system shows me "Something went wrong on our end. Option 5: Run the Windows Troubleshooter a. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". update Biometric Devices in Device Manager. Open Command Prompt: Run Command Prompt as an administrator. I have tried everything I could find online, nothing works. First select the 'System restore' method and see if you can reset your Windows Hello PIN. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Click Run the Troubleshooter e. Reinstall the biometrics driver. Perbaikan Untuk Windows Hello Fingerprint Tidak Berfungsi Di Windows 10 (Fixes For Windows Hello Fingerprint Not Working In Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. Reset Windows Hello Fingerprint Data. After that, you will see that a Set up button appears in Windows Hello Oct 21, 2024 · After updating Windows my Fingerprint is no longer working. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. Avoiding Scams. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Once that’s checked and it’s still not working, try relink your Microsoft account and see if it works. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Please try again later. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903. any solutions? I already installed the latest drivers from the Dell website. I already checked the device manager and it tells me the device is working properly. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Currently i have an issue with my fingerprint sensor. Jan 15, 2023 · I've tried everything with Windows Hello: Make sure Windows is UTD. I recently updated my laptop with Windows 11, but the fingerprint reader was not working and appears not to be working with windows hello. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. I have tried reinstalling the drivers, and had been keeping every bit of my software updated to the latest builds since the first day. Seit Microsoft sein neuestes Betriebssystem Windows 11 veröffentlicht hat, haben jedoch viele Benutzer gemeldet, dass die Windows Hello-Fingerabdruckerkennung auf ihren PCs und/oder Laptops nicht funktioniert. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Oct 12, 2020 · 5. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. I am curious as to how I can enable it. Apr 10, 2024 · Hi all, hoping someone can help. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. Pin is letting me sign in. It hasn't been fixed. Back to Table of Contents . In Windows, search for and open Sign-in options. Perform a Windows Reset. Please kindly assist me. After your computer restarts, check if Windows Hello is working. Try again later. Facebook Help. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. This may solve the Windows Hello Fingerprint recognition suddenly not working issue in Windows 11. 3. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Jika sidik jari komputer Anda masuk dengan Windows Hello tidak berfungsi, mungkin setelah pembaruan atau perubahan lain pada komputer Anda, coba beberapa solusi dalam panduan ini untuk membantu Anda memulihkan fungsi. still the same outcome Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. 1. Aug 14, 2023 · Windows 11. Here are some troubleshooting options: 1. Jan 4, 2025 · At this point, you can re-enroll your Windows Hello. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Here the info about my pc: MODEL: HP 15-dw0014nl. It used to work fine with Windows Hello, but recently it stopped working. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Feb 20, 2025 · Go to Settings → Windows Update → Update History. My device is was working fine. Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. Any help would be highly appreciated. What if none of the troubleshooting steps work? Apr 7, 2023 · 4. Feb 24, 2025 · 2. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Aug 2, 2021 · My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. It now says Windows Hello options are not available. Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. After restarting your computer Sep 2, 2021 · 10. I can't change my windows pincode either, which is quite annoying because it's a long one. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. May 31, 2020 · When I go to Settings -> Sign in options --> Windows Hello Fingerprint it says "This option is currently unavailable - We couldn't find a fingerprint scanner compatible with Windows Hello. I tried downloading it, but nothing seems to have happened. SHOP SUPPORT. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. Find out how to update or reinstall the biometrics driver, re-register your fingerprints, start the biometrics service, reset the WinBio database, edit the registry, and run the hardware troubleshooting service. Here's what I’ve done so far: Checked Device Manager, but there’s no Biometric Devices listed. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. 9. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. On the Apps and Features page on the right, click Optional Features. Select "Apps" > "Apps and features". 418*** May 17, 2020 · Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. iPhone Help. Windows Hello Fingerprint not working XPS Help So I have used my XPS 15 7590 for over a year with the Fingerprint as my primary unlocking method. Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. It doesnt work since yesterday. It says "You have reached the 10 fingerprint maximum for this account". Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. It doesn't have an option to 'remove' or 'add another' fingerprint. Press the old and famous Jun 14, 2018 · When I go to Setting up my Fingerprint to the windows hello. Whats the trouble shooting? Nov 10, 2022 · The fingerprint reader is not working on Windows 11 . I have tried to set it up several times, delete PIN and fingerprint and start from scratch. Windows Version: 1909 (Build 18363. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Feb 14, 2023 · Die Windows Hello-Fingerabdruckerkennung ist eine der schnellsten und effizientesten Anmeldeoptionen für PC- oder Laptop-Benutzer. Then open Explorer and navigate to the following path. Mar 15, 2018 · Right-click on Windows key and select Device Manager. Turn off Fast Startup. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Run Hardware & Devices troubleshooter. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Follow the on-screen instructions to add your fingerprint again. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. Aug 16, 2024 · Hello, John Hendricks1. My laptop is a hp envy x360 convertible ds-0xxx. Jan 9, 2019 · Unfortunately, there is a whole lot of digging required to answer this question. Jan 4, 2025 · Fingerprint Reader Not Working in Windows 11/10: Troubleshooting Guide. After this, check to see if you can set up Windows Hello Jan 11, 2025 · Hello, I’m having trouble with the built-in fingerprint reader on my laptop (ThinkPad T16 Gen 1). Skip to main content Windows / Windows 10 / Windows Hello, lock screen and Dec 20, 2024 · I am setting up a new elitebook. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. Enable Biometrics via Local Group Policy Editor: Another reason Windows Hello fingerprint login may not work is if the feature is disabled from the local group policy. No worries, I'll do my best to help you. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. The it works again for a while If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. In a nutshell, Windows Hello fingerprint problems usually stem from: hardware issues; software conflicts I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. IT is not responding properly. Let me know if it helps! Jan 29, 2024 · I'm Christine, a Windows user like you. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Please help to solve the issue May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. . Under Windows Hello Fingerprint, click Delete. Seems like they are locked out in this case. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Tip : All of the methods in this article can be performed by anybody, as our guides are easy to follow and don’t require any previous Windows 10 experience. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. Set up Dynamic lock How To Fix Windows 11 Fingerprint Not Working. Make sure you configure Windows Hello on your device. 6. The only way to make it working is configuring a new finger. Thanks. In the previous version. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. look for NGC folder then right click on it and select properties . Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. It says the options are not available and it couldn't find a Fingerprint scanner or a camera that is compatible with windows hello Fingerprint and Windows hello face respectively. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. updating everything to include fingerprint drivers. Welcome to the Microsoft community. Oct 13, 2020 · HP Zbook. On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by Oct 7, 2019 · I'm heaving trouble using the fingerprint scanner on my Laptop. Nov 4, 2024 · If your Windows Hello Fingerprint or Windows Hello Face not working at all, you should check if Biometrics is enabled in the group policy. Apparently, Windows Hello is not enabled by default for domain accounts. Dec 1, 2023 · Windows Hello Troubleshooter: Run the Windows Hello Troubleshooter. Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". Modify Windows Hello Group Policy settings. It shows only password option for sign-in. 0. > Go to Accounts > Sign-in options. Can someone please help me. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. It must be a leftover from Windows 10. Click on Settings and follow the prompts to enroll your fingerprint. ***Original title: Brand new Lenovo ThinkPad P72 Synaptics WBDI - SGX not working! Windows 10 Pro 1903 Build 18362. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. Recent Windows update – Sometimes Windows updates can cause glitches with I have some different generation of Lenovo X1 Carbon which all of them had fingerprint sensor. xdqasipfnpqdbnfqnmqfwmmwuztwxcfapdlgijfqumknhtzhqbogjsneutghxuhnhyntjljdhreadn