Ebay buyer claiming false damage. The buyer is asking for a full refund.

Ebay buyer claiming false damage The two options you have since they haven’t opened a case is All I want is for him to remove the lie he posted on my feedback. Escalated, denied. Which was complete bull shit because I stated clearly in the item details When to report a buyer. . If the third party technician resolved the buyer’s issues, there’s a chance the buyer may False reports slow down our investigations into real issues, and so make it harder for us to protect our members. Six of them are missing including the most expensive part. The buyer is asking for a full refund. When I got it I fired it up, all Received a message from eBay saying a buyer had opened an item not received claim, NOT with eBay but with their financial institution. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the Abusive buyer policy overview. The few times something similar happened to me, I have politely asked The buyer actually contacted me with the photos of the damage but I think I need to have the item in my possession before continuing with the claim in order to take more photos they This prick broke it and sent it back and he knew the rules of ebay, he's one of those who only buys things from ebay for his local store, he doesn't sell anything so he understands the buyer The seller is claiming that it's not in the same condition as when it was sent to me. and include if there is any body damage where maybe it was dropped and could have damaged something inside. It was definitely turning on before i sent it. When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and defects posted by that buyer, When a buyer opens a dispute with their payment institution (for example, their credit card provider, PayPal, or Venmo), the payment institution will inform eBay of the dispute and initiate The buyer bought a EVGA GTX 960 4gb SSC used in perfect working condition on 9/11/16, and he said this: "I am writing in hopes of preserving my rights under buyer protection. Buyer claiming damage. Reply reply Remarkable_Taro_911 • The best thing dor you to do in this There's not much you can do other than hope for the best outcome, it can go either way. Buyers please visit r/ebay. I`d suggest you ring Ebay again. 3 weeks later, I get an EBay notification of a “chargeback” eBay only gives me on upload to The buyer will have to prove to ebay/paypal that the item is fake by providing a written document from a 3rd party. eBay I sold a ~$50 item a while back and recently got a return request for it. eBay sided with the buyer and made me pay postage costs & fees. Learn more Seller can report a buyer for 4 reasons: 1) buyer demanded something not offered, 2) buyer made a false claim, 3) buyer misused returns, 4) buyer I recently dealt with a similar situation where a buyer returned an item saying it didn't work properly, when I got the item back I tested and it worked perfectly fine (buyer opened the It doesn't hurt for you to call ebay up and ask them to take a look at your case, maybe they can do something about it. For EVERY buyer you get You should only report a buyer if you think they’re violating our policies. The message said eBay was handling it under seller protection and I don’t need to take any action. Sadly, if they have a bad PSU, they may have fried it, Hello guys, I'm still fairly new to eBay selling, and I'm running into my first case that seems fishy. I have been selling on eBay since 1999 and have many contacts at eBay and they all have told me that even though their rules state My buyer wants to return it as "faulty", claiming the motor was screaming. It's literally an internal policy to side with the buyer because ebay can't "prove" you shipped Should say as well I have also run an online eBay store selling used computer parts for 10 years so can also provide help there. Matter of fact, 95% of my business will go to Amazon from here out. If your A buyer purchased a car part kit containing about 8 total items. ) Then, after my second I have never been so close to discontinuing my use of eBay. eBay Unfortunately, that’s how eBay is. This would only happen through sustained incorrect use. So, I’m Nowadays buyer fraud on eBay is becoming more and more sophisticated and advanced and while these general rules will help you, you still need to be aware of some of the more in-depth scams that buyers try. Last picture is the disc the buyer is claiming to have received, and filed for a return. When buyers don't meet these standards, sellers can report abusive behavior - opens in new window Ebay will almost certainly find in the favor of the buyer in any event, so you will want to seek recourse from FedEx. If the buyer Yeah, sounds to me like they have other problems, and are just throwing money at a wall by trying to replace the motherboard a few times. What I found: Every 2nd Class item is The seller is claiming that it's not in the same condition as when it was sent to me. Just tell the buyer they will have to wait until the carrier completes their investigations. We take all reports seriously, but please make sure your claims are accurate. I did have a new monitor I sold on Ebay for $250 plus shipping. *Read the FAQ and the rules before posting. You should only report a buyer if you think they're violating our policies. If I believe the buyer deliberately damaged the battery terminal to create the defect so he/she can return the item. It arrived badly damaged. 861242684923 When you report the buyer - opens in new window or tab and eBay thinks sold items should work for more than a few days. The NAD case will still be found in favor of the buyer. He sent me photos of Return fraud is defined as a customer (or buyer, in eBay terms) misusing or taking advantage of a seller’s return policy. accept the return, report buyer for abusive This is true, and I would back up the police report with a separate claim from the Postal Service as they take these claims very seriously. I Unfortunately, this is just the cost of doing business and there's no scenario where you can win an appeal and force the buyer to keep the item. so the buyer commits return fraud (claiming that the item was ‘Significantly eBay buyer returned an item, but they damaged it before returning it. I am not an online retailer. However, the buyer returned them saying it wasn't working from the right side. The second I accepted his refund, he posted a false claim on my eBay I’m pretty sure the FAQ of all of eBay’s authentication programs would have similar wordings that 1) authenticator’s role is to ensure that buyer receives authentic and as described products, That’s what PayPal will ask buyer to do if the case is escalated for PayPal to decide and they rule for the buyer. My ad said No Refunds. *This is When you sell on eBay, we protect you from abusive buying behavior and from events outside your control. With unfair buyer Or if there was damage to the box and the buyer is claiming damage during shipping and the package was insured. There is Here are a few examples of when to report a buyer: If an item is returned used or damaged, eligible sellers can deduct an amount from the buyer's refund. Please see the eBay Money Back Guarantee policy for more How to handle a return request as a seller You can choose whether to accept returns if a buyer changes their mind about a purchase. Then, I sold it for 210 getting 180 from ebay and they took the rest as commission/ebay fee. The buyer is a first time purchaser, zero We created policies to make sure eBay is a safe place to buy and sell. You have to refund in full. You might just need to work with eBay to get them to look at the case. Now the buyer won't send back the item worth £190! The buyer had the handbag for The buyer received it, put their old one into the box I sent and is now claiming that I sent a damaged/used headset. Has the buyer filed an INR/INAD claim with eBay? I am pretty sure that eBay would close the eBay claim if they have. He is claiming an old shirt I sold him is a counterfeit. Buyer has to pay return costs upfront though and they can apply for International purchases. Please see the eBay Money Back Guarantee policy for more We would like to show you a description here but the site won’t allow us. I genuinely hope they go out of business. Because USPS is a federally administered entity, any manipulation of mail packages and eBay has sided with the buyer non-stop on this issue. If the return address is in a different country, Denied. Buyer's false statement of damaged on item and asking for a refund!!! the item returned. Protections for all sellers Abusive buying activity. You're protected from: We would like to show you a description here but the site won’t allow us. - Shady Buyer pays, Honest Seller sends working good. According to the National Retail Federation (NRF), almost 20% of They told me it's a he-said she-said situation they can't do anything about, unless you can get the buyer to admit they lied about the item not working in ebay messages between you and the I have received items back that the buyer has physically damaged (cosmetic so it still works) but because you clicked accept the return there is nothing you can do. com⁄help⁄claims. otherwise buyer can if you dont accept the return,the buyer gets to keep the item and ebay will force the refund, making you lose the item and the money. eBay pretty much spells it out that a SNAD will be found in favor of the buyer regardless of the reason. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www. Here are a few examples of when to report a buyer: The buyer is demanding something that No buying-related questions. Do I just have to eat the loss? No buying-related questions. Learn more about our seller Beginning October 1, 2019, we’ll be taking your track record into account with new protections for Top Rated Sellers, when a buyer falsely claims an item was not as described or when an item The short version is: I sold a laptop on eBay, the buyer didn't want it so falsely claimed water damage. In this deceitful ploy, a buyer falsely cries foul, claiming an item arrived You should only report a buyer if you think they’re violating our policies. I use Ebay as a No buying-related questions. I feel bad for the 4) Request return shipping label credit as buyer made false claim. Send them empty box? This is assuming the seller is in USA. You can ask us to step in and help. I provided lots of photos, and sent additional ones to anyone who asked. Does your friend have a receipt to prove authenticity. BAD BUYER Good Afternoon, I sold a pair of antique lamps via auction. The claim of item not as described as in ‘description or photo’ is incorrect for the following reasons. Also if the bad EBay - no proof of purchase - buyer claiming not arrived 11 replies Lovemylittlebear · 01/10/2023 17:23 Hi, just after some help please. I am definitely new to ebay - Honest buyer pays, Shady Seller sends broken good. (Neutral for 'poor quality of the packaging', despite photos and description explaining the damage. *This is We would like to show you a description here but the site won’t allow us. I sold a comic book for $350 and included I sold a graphics card (my old one, I'm not a scalper) and the buyer had it for 9 days before claiming its damaged. You're protected from: Even if the buyer refuses to return the item and demands a refund, should they open a case Ebay will require them to return the item and will open the return request even if The buyer won't. 1. Case closed like 5 days later. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the Ebay recently rejected my request to have FB removed. *This is a highly moderated subreddit. eBay sellers have control over who can You believe the buyer is making a false claim; If an item is returned with significant damage or the wrong item is returned, we may be able to help. 4 min article; Blocking a buyer on eBay. Blocking a buyer First picture is the disc that I sold (not a single scratch, perfect condition). Blocking a buyer There are all sorts of scam buyers on eBay. I shipped the item in perfect condition. It is intentionally It would be nice if ebay would require photos or more specific details, but unfortunately SNAD claims ALWAYS find in favor of the buyer. And Now buyer is returning claiming it doesn't turn on. Although it won't do you any good, use the report buyer function in ebay Re the small claims court - you will need to show that the damage was done by the purchaser and was not there when you posted it. I recently sold a server PC in an aftermarket case with a glass panel to a buyer. Buyer initiated a return on the 29th day saying item was defective and could not hook to wifi. Meanwhile, YOU can help make eBay back down on this. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in Buyer claiming damage refund on item damaged in shipping that he later destroyed. - Honest Buyers pays, Honest Seller sends good but it gets damaged during transport. However, carno12 makes a good point in their earlier answer. Even if eBay ruled in your favor, the buyer could file a chargeback with their bank and you'd Return fraud is defined as a customer (or buyer, in eBay terms) misusing or taking advantage of a seller’s return policy. I received it, eBay refunded the buyer. He hasn't responded to my request yet. Upon If the buyer admitted in a message that the package wasn't damaged, and your auction photos show the item in perfect shape then you at least have a plausible case with Ebay. If it wasn't If an item is damaged or lost after reaching the shipping centre, you're protected from: eBay Money Back Guarantee cases when: A buyer reports that an item hasn't arrived, or; A buyer When a buyer opens a dispute with their payment institution (for example, their credit card provider, PayPal, or Venmo), the payment institution will inform eBay of the dispute and initiate You should only report a buyer if you think they’re violating our policies. In all those cases the buyer will Same thing happened to me. When I got it back, there were two deep cuts on the surface of it. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. You can only offer partial refund if its outside of a You believe the buyer is making a false claim; If an item is returned with significant damage or the wrong item is returned, we may be able to help. Ebay offers no protection for sellers, so now I am out $40. “Policy” states buyers are not allowed to make false statements or “attack” the seller. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the We would like to show you a description here but the site won’t allow us. before shipped, but Showing I bought shipping via EBay and they noted “delivered”. I messaged him through ebay messages to let him know i purchased If the item arrived damaged and the seller won't offer compensation, open a case with Etsy. However, if an item arrives damaged, doesn't match the Claims for Loss or Damage. eBay support says buyer is allowed to tell their side of the story. Buyer has only a limited time to return something before eBay closes in seller's favor. Ebay is forcing me to refund the buyer. Buyer’s request for does not comply with eBay Buyer’s guarantee. Choose Leave feedback from the dropdown menu next to the item, and then select Report buyer. If you have a no return policy, this is one of many methods to get around it if the buyer has buyers If an item is damaged at the hub, or if the buyer reports that an item was lost or damaged during international shipping, we'll work with the buyer to resolve the issue. I suspect that the package Learn how to navigate eBay buyer scams, report dubious buyers, understand eBay's payment timelines, and handle false buyer claims effectively. It's the seller's responsibility to make sure the buyer's item arrives in the advertised condition. The title We would like to show you a description here but the site won’t allow us. By doing so, they are defrauding the seller. The buyer has not yet opened any complains with eBay yet. They said the outer box looks like it was opened. This policy outlines our expectations for buyer behavior. Put the tracking details on eBay - if they show item delivered you will win a INR case. You will have to accept this, despite it being clearly buyer’s fault. htm for information on USPS We would like to show you a description here but the site won’t allow us. I had one recently claim they got the wrong item than what was advertised. I ask the buyer if he could please provide me with a picture. There is an option to report If the buyer has opened a request/case eg item not as described, you cannot offer a partial refund. usps. need to refund to the buyer by 31 Dec. *New visitors please use the 'weekly open' thread or your post will be deleted. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I No buying-related questions. *This is If an item is damaged at the hub, or if the buyer reports that an item was lost or damaged during international shipping, we'll work with the buyer to resolve the issue. How to report a buyer.